Information We Collect
At The Nook Café, we collect information to provide you with the best possible service and experience. This includes information you provide directly to us and information we collect automatically.
Information You Provide
- Reservation Information: Name, phone number, email address, and party size when making reservations
- Loyalty Program: Contact details, preferences, and purchase history for our loyalty program members
- Contact Forms: Information submitted through our website contact forms or feedback surveys
- Newsletter Subscriptions: Email addresses for our newsletter and promotional communications
Information We Collect Automatically
- Website Usage: Pages visited, time spent on site, and interaction patterns
- Device Information: Browser type, operating system, and device identifiers
- Location Data: General location information to provide relevant services
How We Use Your Information
We use the information we collect for the following purposes:
- Processing and managing your reservations and orders
- Administering our loyalty program and rewards
- Sending newsletters and promotional communications (with your consent)
- Improving our services and website functionality
- Responding to your inquiries and providing customer support
- Complying with legal obligations and protecting our rights
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our business
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us: