Our Commitment
At The Nook Café, we believe that everyone deserves to enjoy great coffee and community in a welcoming environment. We are committed to providing equal access to our services and facilities for all customers, regardless of ability.
Physical Accessibility
Café Entrance and Layout
- Accessible Entrance: Our main entrance features automatic doors and is wheelchair accessible
- Wide Pathways: All pathways throughout the café are at least 36 inches wide
- Accessible Seating: We have designated accessible seating areas with removable chairs
- Counter Height: Our ordering counter includes a lowered section for wheelchair users
- Accessible Restrooms: Fully accessible restroom facilities with grab bars and adequate space
Parking and Transportation
- Designated accessible parking spaces near the entrance
- Close proximity to public transportation with accessible stops
- Clear signage and wayfinding throughout the area
Service Accommodations
Ordering and Payment
- Multiple Ordering Options: Order at the counter, through our app, or with staff assistance
- Large Print Menus: Available upon request
- Braille Menus: Available for customers who are blind or have low vision
- Staff Assistance: Our team is trained to assist customers with disabilities
- Flexible Payment: We accept various payment methods including contactless options
Dietary Accommodations
- Detailed ingredient information available for all menu items
- Allergen-free options clearly marked
- Customizable drinks and food items to meet dietary needs
- Staff trained on food allergies and cross-contamination prevention
Digital Accessibility
Website Features
- Screen Reader Compatible: Our website works with popular screen reading software
- Keyboard Navigation: Full functionality available through keyboard navigation
- High Contrast Mode: Available for users with visual impairments
- Scalable Text: Text can be enlarged up to 200% without loss of functionality
- Alt Text: All images include descriptive alternative text
Mobile App Accessibility
- Compatible with iOS VoiceOver and Android TalkBack
- Large touch targets for easy navigation
- Voice ordering capabilities
- High contrast display options
Communication Support
- Sign Language: We can arrange for ASL interpreters with advance notice
- Written Communication: Staff can communicate through writing when needed
- Visual Aids: Picture menus and visual ordering aids available
- Patient Service: Our staff is trained to be patient and accommodating
Sensory Considerations
Noise and Lighting
- Quiet seating areas available during peak hours
- Adjustable lighting in certain seating areas
- Background music kept at comfortable levels
- Sensory-friendly hours available upon request
Service Animals
Service animals are welcome in all areas of our café where customers are normally allowed. We understand the important role service animals play and ensure they have adequate space and access.
Staff Training
All our staff members receive regular training on:
- Disability awareness and etiquette
- Proper assistance techniques
- Emergency procedures for customers with disabilities
- Use of accessibility equipment and features
Ongoing Improvements
We are continuously working to improve accessibility at The Nook Café. We regularly:
- Conduct accessibility audits of our facilities
- Update our website and app for better accessibility
- Seek feedback from customers with disabilities
- Stay current with accessibility best practices and regulations
Feedback and Assistance
We welcome feedback about our accessibility efforts and are always looking for ways to improve. If you encounter any barriers or have suggestions, please don't hesitate to contact us.
If you need assistance during your visit, please ask any staff member, and they will be happy to help.